Managed IT Services
24/7 monitoring, unlimited help desk, OS and third-party patching, asset management, and license tracking. Your environment stays healthy without you thinking about it.
Services
Everything your IT needs, under one roof.
Managed IT, cybersecurity, cloud, and strategy — delivered as one coordinated service, not a stack of disconnected vendors.
Core services
Built around how SMBs actually operate
Cybersecurity & Zero Trust
Managed EDR, real-time ransomware protection, SSO with MFA, email attachment & URL defense, and dark-web identity monitoring — layered the way attackers are actually stopped.
Microsoft 365 Support
Tenant design, migration, and day-to-day admin. Teams, SharePoint, Exchange Online, and complete M365 cloud backup, tested every 24 hours.
Network Support
Managed firewalls, real-time network mapping, appliance monitoring and cloud backup, plus secure Wi-Fi design for single or multi-site offices.
Disaster Recovery & Backup
Onsite and offsite backups, full business-continuity planning, and restore drills — so a ransomware hit or hardware failure is a bad afternoon, not a closed business.
vCIO & Cloud Strategy
Fractional IT leadership: quarterly roadmaps, budget forecasting, cloud architecture, and compliance guidance mapped to your industry's requirements.
Engagement models
Pick the level of support that fits
Three ways to work with us — from co-managing alongside your in-house staff to a fully managed, security-first environment. Every tier is flat and predictable.
| CompareWhat's included | FoundationCo-managed with your team | Most popularManaged CompleteFully managed, remote-first | Secure+Managed + advanced security |
|---|---|---|---|
| Support & Help Desk | |||
| Unlimited help deskRemote support, business hours & on-call | |||
| 24/7 onsite & remote support | — | ||
| Shared ticketing & documentation portal | |||
| Endpoint & Network | |||
| Device & network monitoring | |||
| Managed PC & Mac patching | |||
| Managed firewall & appliance updates | — | ||
| Security | |||
| Managed antivirus with EDR | |||
| SSO with multi-factor authentication | — | ||
| 24/7 human-powered threat huntingReal-time detection & response | — | — | |
| Dark-web identity & password management | — | ||
| Compliance mapping (HIPAA / SEC / funder) | — | — | |
| Cloud, Backup & Strategy | |||
| Microsoft 365 / Google Workspace backup | |||
| Business continuity & disaster recovery | — | ||
| vCIO strategy & quarterly roadmap | — | ||
| Book a call | Book a call | Book a call | |
Every engagement is scoped to your seat count and industry. Book a call for a tailored proposal.
How it works
From first call to fully managed in four steps
01
Assess
A free 30-minute discovery and environment review. We map what you have, what's at risk, and what's costing you.
02
Plan
A clear proposal with a right-sized engagement model, a security roadmap, and flat, predictable numbers.
03
Onboard
We standardize, secure, and document your stack — deploying monitoring, backups, and Zero Trust with minimal disruption.
04
Optimize
Ongoing monitoring, help desk, and quarterly vCIO reviews keep everything lean, secure, and ahead of your growth.
FAQ
Questions we hear a lot
Either. Our Foundation model is co-managed — we escalate, monitor, and back up your internal staff so they can focus on higher-value work. Managed Complete and Secure+ act as your full IT department when you don't have one.
We specialize in SMBs from roughly 10 to 100 seats across New York, Connecticut, Massachusetts, Pennsylvania, and New Jersey, with particular depth in medical, real estate, finance, and non-profit organizations. Our stack is designed to scale cleanly as you grow.
Antivirus is one layer. We build defense-in-depth: Zero Trust access with MFA, managed EDR, email and URL defense, real-time ransomware protection, dark-web monitoring, and tested backups — so a single failure never becomes a breach.
Yes. Our Secure+ engagement maps controls and documentation to the frameworks that apply to you — HIPAA for healthcare, SEC/FINRA-aware practices for finance, and funder or grant security requirements for non-profits.
Most SMB onboardings run one to three weeks depending on seat count and complexity. Critical security controls and monitoring go live first, so you're protected from day one while the rest is standardized.
Get a proposal built for your team
Tell us your seat count and industry, and we'll come back with a right-sized plan — no obligation, no jargon.